Warrenty + Shipping

Warrenty/Guarantee

Millie | Lottie makes quality products and stand by our work. Our warranty includes repairs to problems with fabric, leather, and manufacturing workmanship. We do not cover damages incurred by general wear and tear by the user. We can offer repairs at a reasonable rate if repairs are possible. The warranty does not cover incidents such as washing your bag, negligent damages.

We will cover shipping costs on warranty items. Items that do not meet the warranty criteria above will be quoted a total price for shipping and repair costs. Please expect a reasonable return rate.

Shipping

Shipping is free on our products. There is an express option that is covered by client.

Domestic Shipping is discounted to $8.

FedEx Express: $30 per item

Ships within 1-4 business days.

Returns

If you buy one of our products and it is not what you were looking for, you have 7 days from the shipment delivery date to send it back for a full refund. Otherwise, you have 30 days to return it for credit. If you would like to exchange your product for something else, you have up to 60 days to do so. All return and exchange items must be unworn and in sellable condition.